These are some of the more common questions about logging in to the website.
The short answer is we couldn’t copy them over. The quick solution is request a password reset. Click on the Login/Join option in the top right menu. When the login screen comes up, select the Forgot Password option.
And now the longer explanation. The change to our new website involved a platform change (we moved from vBulletin to WordPress). Both the old platform and the new used encrypted passwords, which meant we couldn’t transfer those to the new system. If all else fails, you can email the account team at email@example.com and they will help you out.
The passwords the system sends are randomly generated, and yeah, sometimes they’re a little cryptic.
However, it’s pretty easy to change to something easier. Log in using either your email address or your username along with the new password (they’re case sensitive). Once you’re logged in, select the Members menu option, then Update Profile. From there, you can change your password, change information in your profile, or upload/change a photo for your profile.
But… you can’t do all three at once. The profile page is divided into three sections, and each has their own button to save. Complete only one section and save it before moving on to any of the others.
We haven’t tracked this one down for sure yet, but it appears that the email goes out before the password update is completed. We’ve had a number of instances where users sent an email stating the password didn’t work, but by the time we actually check it out, they’ve been able to use it (we can tell by the log in date).
So, give it a few minutes and try again. If it still doesn’t work, send an email to the accounts team at firstname.lastname@example.org and someone will get you fixed up.