• Login Help & Issues RSS Feed

    by Published on 05-27-2014 06:58 PM     Number of Views: 16212 
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    Getting back onto the new site:
    Because of changing to the new site from the old software that was being used to host the website, ALL MEMBERS are required to reset their password upon their first login on the new site, accept the Terms of Use Policy and update their account. There has been an announcement posted at the top of the site (In BOLD RED color) since the end of August last year, as well as a Nationwide email sent out, that outlines these requirements. There is a link included in that information for the members to initiate
    by Published on 05-27-2014 06:58 PM     Number of Views: 7093 
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    Common Member Issues
    Below is a list of the most common problems that members run into when trying to reset their password. Each of these issues is explained in further detail below. Some of these issues are simple mistakes while others will require assistance from National.

    Simple Issues:

    1. Not following the instructions
    2. Account created between Oct and November of 2013
    3. Not saving password changes
    4. Member browser settings incorrect
    5. Not understanding how to log in
    6. Members using incorrectly